Cookies - (IMPORTANT) Our site uses cookies during the Registration, Login and Shopping Cart process. In order to register and purchase from the site you need to make sure that cookies are enabled in your browser. The information contained in the cookies is only used for the Registration, Login and Shopping Cart process. To find out how to check if cookies are enabled for our site please click here.   Free Delivery Free delivery is offered unless otherwise stated. Free delivery is to Mainland UK only and excludes some postcode ares in Scotland, South Wales and South West England. Please call for further details.   Payment What payment methods do you accept? Currently you have three methods of payment. Secure Credit / Debit Card Gateway, Google Checkout or cheque / Postal Order. You will be asked which payment method you would like to use during the checkout process. All credit / debit card transactions are handled by the secure payment gateway provider.  We do not have any of your card details passed to ourselves. You may wish to pay by cheque / Postal Order. If so please select this option during the checkout process. Please print a copy of your order and enclose it with your cheque or write the order number on the reverse of the cheque. Please make cheques / Postal Orders payable to Pendulum Limited. Note: Goods will be depatched on clearence of your payment.   Returns & Refunds Please contact Pendulum Limited to gain authorisation to return the goods before sending. In order to return the goods the following conditions need to be met;  The goods must be unused and have not been assembled. The goods must be in their original condition & packaging.  The goods must be received back within 14 days from the day you received your order. You can cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping and return from your refund. If items are not faulty you must return the goods at your own expense. A 25% re-stocking charge will be payable. Please contact Pendulum Limited prior to sending the goods back. Goods are returned at your own risk. If returned goods are damaged in transit then the item may not be refunded. We would suggest sending the goods via recorded delivery as we cannot accept responsibility for goods which are not signed for.   Faulty Items If the items are found to be faulty, please contact Pendulum Limited within 48 hours of receipt of the goods. A replacement will be issued on receipt of your faulty goods.   Refunds The European Consumer Protection (Distance Selling) Regulations 2000 require us to advise you that your money will be returned within 30 days of cancellation. In practise, it will be much quicker. We try to refund you within seven days of receipt of faulty goods or cancelled orders. Contact Address; Pendulum Limited 167 Jamage Road, Talke Pits, Stoke on Trent. Staffordshire. ST7 1QL Terms and Conditions - Click here